We are Diamond Hands Ltd
We operate an e-shop on the Robotoys website
When providing our services, selling goods and operating our website, we process some personal data.
The processing of personal data is mainly governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the processing of personal data and on the free movement of such data, which repeals 95/46/EC (General Data Protection Regulation) (" GDPR ").
I. Processing of personal data
A. Processing of personal data when using the contact form
If you contact us in connection with our products and services, we will work with your contact information, which you notify us, mainly through the contact form. It is personal data in the scope of: first name, last name, e-mail address
For what reason?
Based on the personal data sent, we will then contact you in connection with our offer of goods and services.
On what legal basis?
This is processing on the basis of Article 6 para. 1 letter b) GDPR – fulfillment of the contract, or taking measures before concluding the contract at your request.
If you do not provide us with this personal data, we will not be able to communicate with you in order to conclude a contract for the supply of our goods or the provision of our services.
How long will we process personal data?
Unless we establish further cooperation, we will process your personal data for a maximum of 30 days from our last communication.
B. Processing of personal data in case of purchase
If you buy from us, we will work with the personal data we need from you to ensure the conclusion of a contract for the provision of our goods or services. These are mainly billing data: name, surname, address, e-mail, telephone number.
For what reason?
We need to process personal data in order to fulfill our obligations arising from the contract - delivery of goods or provision of services. By using the contact data, we will also communicate with you regarding the status of your order, possibly regarding complaints or your questions.
We will continue to process personal data to fulfill our obligations arising from generally binding legal regulations (mainly for accounting and tax purposes, or for processing claims and others).
On what legal basis do we process personal data?
This is processing on the basis of Article 6 para. 1 letter b) GDPR – performance of the contract and Article 6 par. 1 letter c) GDPR - fulfillment of our legal obligation.
If you do not provide us with this personal data, we will not be able to conclude a contract with you for the delivery of our goods or the provision of our services.
How long will we process personal data?
During the supply of goods or provision of services and thereafter 30 days from the last provision of such services or supply of goods.
C. Newsletter (commercial communication)
If you have purchased goods or services from us and at the same time have not expressly refused to receive marketing communications, we will use your e-mail address to send our marketing communications.
On what legal basis?
This is processing on the basis of Article 6 para. 1 letter f) GDPR – our legitimate interests, which are marketing communications aimed at our customers.
How long will we process personal data?
5 years from your last purchase. If you do not wish to continue receiving our marketing communications, you can unsubscribe at any time via e-mail or you can contact us by e-mail: info@robotoys.eu
II. Who has access to the data?
Your personal data will remain with us. Nevertheless, some companies or other persons work for us and have access to your personal data because they help us run our e-shop. They are:
- operator of the Robotoys e-shop platform: Diamond Hands s.r.o
- companies participating in the shipment of goods: Direct Parcel Distribution SK sro . GLS General Logistics Systems Slovakia s.r.o., Packeta Slovakia s.r.o
- companies involved in forwarding payments: Stripe, Inc.
- e-mailing service provider: Mailjet
We process personal data only in the territory of the European Union.
III. What else should you know?
In our company, we do not have a person responsible for the protection of personal data.
Our company does not make decisions based on automatic processing or profiling.
If you have any questions about personal data, please contact us at the e-mail address info@robotoys.eu or call tel. no. +421 910 904 145
IV. Use of cookies
Cookies are text files containing a small amount of information that are downloaded to your device when you visit our website. Cookies are subsequently sent back to the website or another website that recognizes them on each subsequent visit.
Cookies perform various tasks, for example, they enable efficient navigation between web pages, remember your preferences and generally improve the user experience. They can also ensure that the advertisements displayed online are better adapted to your person and your interests.
We use the following cookies on the website:
- Necessary cookies : they are necessary for the operation of websites, they allow, for example, to log in to secure parts of the website and other basic functionalities of the website. This category of cookies cannot be disabled.
- Analytical/statistical cookies : for example, they allow us to recognize and determine the number of visitors and track how our visitors use the website. They help us improve the way the Sites work, for example by making it easier for users to find what they are looking for. We only run these files with your prior consent.
- Advertising cookies : are used to track preferences and allow you to display advertising and other content that best matches your interest and online behavior. We only run these files with your prior consent.
Please note that third parties (including e.g. external service providers) may also use cookies and/or access data collected by cookies on websites.
Cookies used:
Technical name | Publisher | Purpose and description of cookies | Duration |
Google Analytics | Google LLC | website statistics | Permanent |
Facebook Pixel | Meta LLC | website statistics | Permanent |
You can find additional information about cookies and their current list through individual Internet browsers, most often in the item Tools for developers.
Consent can be expressed through the checkbox contained in the so-called cookie bar. You can also subsequently reject cookies in the settings of your internet browser, or set the use of only some of them.
You can find more information about managing cookies in individual browsers at the following links:
V. Your rights in connection with the processing of personal data
The GDPR regulation gives you, among other things, the right to contact us and request information about how we process your personal data, to request access to this data from us and have it updated or corrected, or to request a restriction of processing, you can request a copy of the processed personal data, request us in certain situations deletion of personal data and in certain cases you have the right to their portability. It is possible to object to processing on the basis of legitimate interest.
If you think that we are not handling data correctly, you have the right to file a complaint with the supervisory authority, which is https://dataprotection.gov.sk/uoou/ in our jurisdiction, or go to court.
These policies are effective from 1/1/2023